Warranty Protection for Every Glacier Project

Every home exterior project we complete is backed by two separate layers of warranty protection: the manufacturer’s product warranty and Glacier Home Exteriors’ workmanship warranty. This page spells out exactly what is covered, for how long, and what to do if you ever need service.

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Two Layers of Warranty Coverage

When you hire Glacier, your investment is protected in two ways:

  1. Manufacturer Product Warranty — covers the materials themselves (shingles, windows, siding, paint). Backed by the manufacturer and held through Glacier as a certified installer.
  2. Glacier Workmanship Warranty — covers our installation labor. If something fails because of how we installed it, we fix it at no cost.

These two warranties work together. A manufacturer warranty does not cover installation errors; our workmanship warranty does. Together, they give you end-to-end protection.

Manufacturer Product Warranties

Roofing

Siding

Windows

Exterior Painting

The Glacier Workmanship Warranty

Beyond the manufacturer’s product warranty, every installation we perform is backed by our own written workmanship warranty. This covers our labor and installation quality.

What Our Workmanship Warranty Covers

Workmanship Warranty Terms

The workmanship warranty is provided in writing as part of your contract. A copy stays with your file; you get a copy at project close-out.

What Is NOT Covered

Transparency matters. Here is what warranties do not cover:

How to Make a Warranty Claim

If you think you have a warranty issue, here is exactly what to do:

  1. Call us first: 254-265-8898. We handle the diagnosis, document the issue, and coordinate the repair — whether it is a workmanship issue on us or a product issue on the manufacturer.
  2. Have your contract handy: Your original contract has the project dates and warranty terms specific to your job.
  3. We inspect within 72 hours: For active leaks or urgent issues, we respond within 24 hours.
  4. No charge for warranty-covered repairs: If it is covered, you pay nothing. We handle the manufacturer claim on your behalf.

This is a key advantage of using a full-service installer. If you used a handyman who is out of business, you would be filing the manufacturer claim yourself and paying another contractor to do the repair. With Glacier, one call handles everything.

Frequently Asked Questions

Is the workmanship warranty in writing?

Yes. Your original contract includes the specific workmanship warranty terms for your project, signed by both parties. Ask for a copy if you ever need it.

What happens if Glacier goes out of business?

The manufacturer warranty on your materials stays in place regardless — those are backed by GAF, Anlin, James Hardie, and Sherwin-Williams directly. For workmanship issues, our Elite Preferred and Certified Dealer status with each manufacturer means they can connect you with another qualified installer in their network.

Does the workmanship warranty transfer if I sell my home?

Roofing and siding workmanship warranties are transferable to the next homeowner one time at no cost. Window workmanship warranty is tied to the original installation and does not transfer. Manufacturer warranties vary; most roofing products are transferable.

What is the difference between limited and non-prorated warranties?

Non-prorated means 100% coverage for the full term. Limited/prorated means coverage decreases over time (e.g., 80% covered in year 10, 50% in year 20). We push for non-prorated coverage whenever available, which is why we recommend GAF System Plus or Owens Corning Platinum for roofing.

Can I see a sample contract before signing?

Absolutely. We email a sample contract with warranty terms before you commit to anything. Transparency is standard.

Do you handle insurance claim warranty work for storm damage?

Yes. Storm damage is typically covered by your homeowner’s insurance, not the manufacturer or workmanship warranty. We work directly with your insurance company — including inspection, documentation, and claim support — at no extra cost.

Questions About Warranty Coverage?

We send warranty terms with every estimate. Request a sample contract before you commit.

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Or call 254-265-8898 to talk through warranty specifics for your project.

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