Frequently Asked Questions
Answers to the most common questions about our services, process, pricing, insurance claims, and financing options.
General
What areas do you serve?
We serve the entire Central Texas region including Waco, Temple, Killeen, Belton, Georgetown, Round Rock, Pflugerville, Cedar Park, and Austin. If you are within 60 miles of Waco, we can likely serve you.
Are you licensed and insured?
Yes. Glacier Home Exteriors is fully licensed, bonded, and insured. We carry general liability insurance and workers compensation coverage on every project. We are happy to provide proof of insurance upon request.
What are your payment terms?
Payment terms are clearly outlined in your contract before work begins. For insurance projects, we work directly with your insurance company. For retail projects, we offer flexible financing options through Enhancify with promotional rates. All pricing is transparent and detailed in your written proposal.
How do I get a free estimate?
Contact us by phone at (254) 265-8898, fill out our online form, or request a virtual estimate. We will schedule a time to visit your property, take measurements, and provide a detailed written estimate.
Roofing
How much does a new roof cost?
Roof replacement in Central Texas typically runs $11,000 to $20,000, within a full range of $8,000 to $25,000 depending on roof size, material, pitch, and complexity. We provide free, detailed written estimates after an on-site inspection.
What roofing materials do you install?
We install GAF Timberline HDZ, Owens Corning Duration, and other premium architectural shingles. We also install standing-seam metal roofing for homeowners who want maximum longevity and energy efficiency.
How long does a roof replacement take?
Most residential roof replacements are completed in one to two days. Larger or more complex roofs may take up to three days.
Siding
Why should I choose James Hardie siding?
James Hardie fiber cement siding is the gold standard for Central Texas. It resists heat, hail, fire, termites, and rot. It comes with a 30-year substrate warranty and 15-year ColorPlus finish warranty.
How much does siding installation cost?
James Hardie siding typically costs $8 to $12 per linear foot installed. A full siding replacement on a typical home ranges from $15,000 to $30,000.
Windows
What window brands do you carry?
We are an Anlin Authorized Dealer and a Pella Authorized Dealer, and we sell and install Marvin windows and doors. Each brand offers different strengths in terms of materials, warranty coverage, and energy performance.
How much energy will new windows save?
Most homeowners see 10 to 20 percent energy savings after replacing old windows with modern Low-E, argon-filled units. In Central Texas where cooling costs dominate, this translates to significant annual savings.
Painting
How long does exterior paint last in Central Texas?
A quality exterior paint job with proper surface preparation and premium paint typically lasts 7 to 10 years in Central Texas. South-facing walls and wood surfaces may need attention sooner due to intense UV exposure.
Insurance
Will you help me with my insurance claim?
Yes. We provide complete insurance claim support from the initial damage inspection through supplement filing and final payment. We meet your adjuster on-site and ensure your claim reflects the full scope of damage.
Will filing a claim raise my rates?
Weather-related claims generally do not raise your rates because they are catastrophic events beyond your control. Consult your agent about your specific policy.
Financing
Do you offer financing?
Yes. Through our partnership with Enhancify, we offer 100% financing, so the full project cost can be financed. You can check your rate with no impact to your credit score.
What financing terms are available?
We offer terms from 12 to 180 months depending on the loan amount and your credit profile. No-interest promotional options are available for up to 24 months on qualifying projects.
Process
What is your installation process?
Our process includes six steps: free consultation, detailed proposal, material selection, professional installation, quality inspection, and final walkthrough. We keep you informed at every stage.
Do you clean up after the job?
Absolutely. We use tarps and magnetic sweepers to contain debris during the project. After completion, we thoroughly clean the work area, remove all materials, and leave your property in better condition than we found it.
Warranty
What warranties do you offer?
Every installation comes with our 5-year workmanship warranty. Materials are covered by manufacturer warranties which vary by product. We provide all warranty documentation upon project completion.
What does your workmanship warranty cover?
Our 5-year workmanship warranty covers any installation defects or failures attributable to our labor. If something we installed fails due to our workmanship, we fix it at no cost to you.
Still Have Questions?
We are happy to answer any questions you have about your project.
